Getting support

Opening an alallo support case

Click "Support" in the top bar of the alallo dashboard, then "New case". Write a subject and your message, and optionally choose the job your question is about. Click "Open case". Your case appears in the Support list with the status "waiting for us". You need to be signed in to open a case.

How alallo answers support cases

We answer in the case itself and send you an email when we do; the case status changes to "answered". Reply in the case to continue the conversation; a reply sets the status back to "waiting for us". [TBD: support hours and response times.]

Closing an alallo support case

Click "Close case" when your question is answered. Writing a new message in a closed case reopens it.

Who can see alallo support cases

Every user of an alallo account can see and reply to the account's support cases. No other alallo customer can see them.